Qatar Airways Company operating as Qatar Airways, is the state-owned flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha,the airline operates a hub-and-spoke network, linking over 140 international destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania from its base at Hamad International Airport, using a fleet of more than 150 aircraft.
Qatar Airways Group employs more than 31,000 people, of which 19,000 work directly for Qatar Airways. The carrier has been a member of the Oneworld alliance since October 2013, the first Gulf carrier to sign with one of the three airline alliances.
Qatar Airways is the national airline of the State of Qatar and one of the aviation industry’s big success stories. Operations began in 1994 when the airline was a small regional carrier serving a handful of routes. The airline was re-launched in 1997 under the mandate of the then Emir, His Highness The Emir Sheikh Hamad bin Khalifa Al Thani, who outlined a vision to turn Qatar Airways into a leading international airline with the highest standards of service and excellence. Qatar Airways has since become one of the fastest growing carriers in the world with unprecedented expansion averaging double digit growth year on year. The airline has developed under the dynamic leadership of Group Chief Executive, His Excellency Mr. Akbar Al Baker, appointed in 1997, who has been instrumental in turning Qatar Airways into an award-winning carrier and the best in the world. Under Mr. Al Baker’s stewardship, Qatar Airways has matured into a leading force in regional
and global aviation, earning many admirers around the world for its excellent standards of service.
Kathmandu Nepal is also a route destination service of Qatar airways.It is one of the most best ,cheapest air ways for Nepal.Now Qatar Airways announces vacancy for the position of Reservations & Ticketing Agent and Airport Services Agent.Given below are details of jobs and its requirements:
1. Reservations & Ticketing Agent
- Organisation: Qatar Airways
- Job Function: Commercial
- Division: Commercial
- Employment Type: Full Time – Permanent
- City: South Asia | Nepal | Kathmandu
- Last date of application: 13-Sep-2015
In this role you will be responsible to assist in making and confirming reservations for passengers, selling tickets for the airlines lines. Sells & Serves customers professionally through telephone or in person in order to achieve customer satisfaction and generate revenue and takes all possible measures to avoid loss of revenue. You will also assist passengers requiring special assistance to board or depart conveyance.
Post holder will initiate and promote Qatar Airways products & services, assist in reservation & ticketing for passengers and serve all customers professionally through telephone or in person in order to achieve customer satisfaction. You will deal with customers at the counter, and other related administration duties.
Qualification:
To be successful in this role you must have a diploma or Associate degree or equivalent. Minimum of 2 years’ experience in an airline/travel industry. service oriented with good interpersonal skills. Knowledge in IATA standard reservation/ticketing procedures is required with fair knowledge of world geography and have proven experience with the Amadeus reservation system.Good interpersonal and communication skills along with knowledge of PC-based applications are also required.Fluency in English and Nepali (Oral and written) language is essential for this role.
Note: required to attach the following:
1. Resume / CV
2. NOC – For Qatar Airways Employees only.External applicants attach a blank document
click here to view authorized announcement
2. Airport Services Agent
- Job Function: Ground Handling
- Division: Ground Services
- Employment Type: Full Time – Permanent
- City: South Asia | Nepal | Kathmandu
- Last date of application: 13-Sep-2015
In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
- Delivering the highest level of Customer Service at all customer touch points
- Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
- Supervising service partners’ activities for the smooth acceptance of passengers.
- Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
- Checking entry requirements (visas, residence permits) are met
- Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
- Handling of company mail
- Performing pre- and post-flight administration duties
- Handling baggage claims
- Ensuring compliance with QR Safety and Security requirements.
- On Time Performance
Requirements:
You will have a minimum High School education or equivalent. To be successful in this role you will require a minimum of 2 or more years’ proven experience in an Airline or GHA as Passenger Handling and /or Ground Operations staff, with a good knowledge of the Airport working environment. You will be an energetic, enthusiastic, stress resistant person with a positive can-do attitude, a strong team player, have a flexible approach, have strong decision making skills and possess solid commercial awareness. You will have excellent attention to detail and be able to work quickly and accurately under pressure. Ability to adapt to an ever-changing environment is essential. You must be proficient in Microsoft Office. Amadeus Reservations and Altea would be desirable.
Must be willing to work shifts including weekends and night shifts.
Fluency in English and Nepali (both spoken and written) Language is essential. Knowledge of Amadeus Reservations & DCS preferred but not essential.
Note: Required to attach the following:
1. Resume / CV
2. NOC for Qatar Airways employees only.External applicants upload a blank document.
click the link below to view original vacancy and application procedure :
Airport Services Agent vacancy notice
click here to view authorized announcement